Terms of service

Terms of Service

Last updated: November 2025

Welcome to Gemsara (referred to as “we,” “our,” or “us”). By accessing or purchasing from gemsarashop@gmail.com (“the Site”), you agree to the following Terms of Service. Please read them carefully before using our website.

If you do not agree to these terms, please discontinue use of the Site immediately.

1. Overview

Gemsara is a brand offering handcrafted jewelry, crystals, and intentional lifestyle products. All items are curated and sold in good faith for aesthetic and personal well-being purposes. None of our products are intended to diagnose, treat, or replace medical or professional advice.

By using this website, you acknowledge that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into this agreement.

2. General Conditions

  • We reserve the right to refuse service to anyone at any time for any reason.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website, products, or content without our written permission.

  • Prices, descriptions, and product availability are subject to change without notice.

  • Gemsara reserves the right to update, modify, or discontinue products or services without prior notice.

3. Accuracy of Information

We strive for complete accuracy, but occasional errors (typographical, photographic, or descriptive) may occur.
We do not guarantee that all information on the Site, including product descriptions, colors, or pricing, will always be error-free. If an error is found, we reserve the right to correct it and update or cancel the affected order.

4. Products and Services

  • All jewelry and crystals are handcrafted and may vary slightly in color, texture, and size — these variations are not considered defects.

  • Our products are made from natural materials; imperfections and inclusions are part of their authenticity.

  • Product images are for representational purposes only; actual products may vary slightly.

  • Healing, metaphysical, or energetic properties mentioned are spiritual and cultural beliefs, not guaranteed effects.

5. Pricing and Payments

  • All prices are listed in INR (₹) unless otherwise specified.

  • We accept major debit/credit cards, UPI, and wallet payments via secure payment gateways.

  • We reserve the right to update pricing at any time without notice.

  • Orders will be processed only upon successful payment authorization.

6. Shipping and Delivery

  • Shipping timelines are displayed during checkout and may vary by location.

  • Delays due to courier or unforeseen circumstances (festivals, strikes, natural events) are beyond our control.

  • Once an order is shipped, tracking information will be provided via email or SMS.

7. Return & Refund Policy

Please refer to our full Return & Refund Policy for details on eligibility and procedure.
In brief, we only accept returns for damaged or incorrect products reported within 48 hours of delivery with proper unboxing proof.

8. Intellectual Property

All logos, text, images, videos, product descriptions, and designs on Gemsara are the intellectual property of Gemsara and may not be used, copied, or reproduced without written permission.

9. Third-Party Links

Certain content, products, or services available via our Site may include materials from third parties. We are not responsible for the accuracy or reliability of third-party content or websites.

10. Limitation of Liability

Gemsara, its employees, partners, or affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Site or products.
All crystal and energy-related information is offered for spiritual and educational purposes only.

11. Indemnification

You agree to indemnify and hold Gemsara harmless from any claims or demands, including attorney’s fees, arising out of your breach of these Terms or violation of any law or third-party rights.

12. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Faridabad, Haryana.

13. Changes to Terms

We may update or modify these Terms of Service at any time. The most current version will always be available on this page. Your continued use of the Site constitutes acceptance of any changes.

14. Contact Information

For any questions regarding these Terms of Service, please contact us at:
📧 gemsarashop@gmail.com
📍 Faridabad, Haryana, India