Gemsara - FAQs
Frequently Asked Questions – Gemsara Shop
Welcome to the Gemsara Crystal Shop FAQ section. Whether you're new to crystals or on a deep spiritual journey, we're here to guide you! Explore answers to our most commonly asked questions below:
🪷 About Gemsara
Q. What is Gemsara?
A. Gemsara is a contemporary jewellery and lifestyle brand that celebrates the timeless beauty of natural crystals and semi-precious gemstones. Each piece is thoughtfully designed to blend everyday elegance with soulful meaning — from crystal bracelets and silver rings to brass statement jewellery and home décor.
At Gemsara, we believe that what you wear should feel and mean as good as it looks.
Our collections are inspired by nature, crafted with care, and created to bring a sense of calm, confidence, and effortless style to your daily life.
🔮 Product Information
Q. Are your crystals authentic? Are your products made from real gemstones?
A. Yes, every Gemsara piece is crafted from genuine crystals and semi-precious gemstones, sourced responsibly from trusted suppliers.
Minor variations in colour, texture, and inclusions are natural — and make each piece beautifully unique.
Q. Are the crystals energised before shipping?
A. We do not energise or pre-charge the crystals before dispatch.
Each crystal naturally carries its own energy, and we believe personal intention makes it far more meaningful.
If you wish, you can easily cleanse and charge your crystals once they reach you — the method to do so, along with intention-setting and jewellery care instructions, will be shared with your order.
Q. What kind of products do you offer?
A. Gemsara offers a curated range of crystal and semi-precious gemstone jewellery along with elegant home décor pieces.
Our collections include bracelets, rings, necklaces, earrings, and statement accessories handcrafted in sterling silver, gold-plated brass, and natural beaded stones.
Beyond jewellery, Gemsara also brings you thoughtful crystal décor — pyramids, trees, candles, and small keepsakes — designed to add a touch of serenity and style to your spaces.
Each creation reflects our core philosophy: timeless design, natural materials, and a soulful connection to beauty.
💻 Orders & Payments
Q. How do I place an order?
A. Just visit www.gemsarashop.com, add your favourite items to the cart, and proceed to checkout.
Q. What payment methods are accepted?
A. We accept UPI, debit/credit cards, and net banking via a secure payment gateway (PayU).
Q. Can I modify or cancel my order after placing it?
A. No, orders cannot be modified or cancelled once placed, as the packaging and cleansing process begins shortly after confirmation.
📦 Shipping & Delivery
Q. Do you ship across India?
A. Yes, we ship all over India through trusted courier partners.
Q. When will my order be delivered?
A. Orders are usually dispatched within 2–4 working days. Delivery time depends on your location and courier timelines.
Q. Will I get tracking details?
A. Yes, tracking details will be emailed or SMSed to you once your order is shipped.
🔁 Returns & Replacements
Q. Can I return or exchange a product?
A. We don’t offer returns or exchanges.
Q. What if I receive a damaged or incorrect product?
A. Please contact us within 24 hours of delivery with photos and videos. Once verified, we’ll issue a replacement or store credit. Refer to the Returns and Refund section for more information.
🎁 Corporate & Custom Gifting
Q. Do you offer gifting options for companies or events?
A. Yes! We offer corporate gifting solutions, bulk orders for spiritual events, and festive hampers. Each product is beautifully packed and can include intention tags. Email us at gemsarashop@gmail.com DM us on Instagram @gemsarashop for custom orders.
📞 Support & Contact
Q. How can I contact Gemsara Shop?
A. Email us at gemsarashop@gmail.com or DM us on Instagram @gemsarashop We aim to respond within 24–48 business hours.