Return / Refund Policy
At Gemsara, every piece is handcrafted with care and thoroughly checked before it reaches you.
Since our products are made from natural crystals and semi-precious gemstones, slight variations in colour, shape, or texture are normal and part of their natural beauty.
Returns & Exchanges
- Returns or exchanges, once an order has been delivered, are only available if the product delivered is damaged or incorrect.
- If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at gemsarashop@gmail.com with clear photos and your Order Number and nature of the defect. Requests placed after 48 hours of delivery will not be entertained.
- For returns, the items must not be worn / used; and returned in their original condition and packaging.
- After reviewing your request, we will arrange a replacement or refund as appropriate.
Refunds
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Approved refunds (for damaged or wrong items) will be processed to your original payment method within 1-2 business days after the product is returned and inspected.
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In case of prepaid orders, payment gateway fees may be deducted if applicable.
Cancellations
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Orders can be cancelled within 6 hours of placing them if they have not yet been shipped.
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Once shipped, cancellations or modifications are not possible.
Important Note
- All our products are handcrafted, and minor variations or natural inclusions in gemstones do not qualify as defects.
- We take utmost care in packaging so your purchase reaches you safely and beautifully.